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Complaint Statement

Here at Brysons Insurance, we pride ourselves on providing efficient and reliable service to our customers and non-related parties. Our reputation of reliability relies on ensuring accountability and consistency.

As such, our Complaints Policy is important, and we aim to provide swift resolution for our customers. We strive to continuously improve and will maintain the relevant confidentiality protocol when dealing with all complaints.

We define a complaint as follows:

“any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination, which:…alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience…”

Should you wish to register a complaint about your insurance or the handling of a claim at any time, please do not hesitate to contact us using any of the contact details indicated below:

  • In writing: Brysons Insurance Agency, Friars Hill Road, P.O. Box 162, St. John’s, Antigua
  • Via email: office@brysonsinsurance.com
  • By telephone: Tel: 1 (268) 480-1220
  • By Fax: 1 (268) 462-5538

We will do the following:

  • acknowledge receipt of your complaint within 5 working days as outlined by our complaint handling procedures
  • investigate and provide a final written response to your complaint within a maximum of 8 weeks from date of receipt

For business underwritten by Lloyd’s Underwriters, please send complaints to:

  • Complaints Officer
    • In writing: Brysons Insurance Agency, Friars Hill Road, P.O. Box 162, St. John’s, Antigua
    • Via email: office@brysonsinsurance.com
    • By telephone: Tel: 1 (268) 480-1220
    • By Fax: 1 (268) 462-5538

If the complainant is not satisfied with the resolution, you may in certain circumstances refer it to:

With regard to Local Business:

You may log your complaint with the FSRC:

With regard to business underwritten by Lloyd’s:

The Insured can refer the matter to the Financial Ombudsman Service at the following address:

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk

With regard to Business in St. Lucia:

Consumers must first attempt to resolve any dispute with the company prior to making a complaint to the Consumer Affairs Department.

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Take Care of Your Business

Insurances for
Your Business Needs

We offer coverage for Business Interruption, Employers Liability, Workmen's Compensation, Property Owners and Personal Liability with both Local and Worldwide Jurisdiction and many others.

Corporate Office:

Geo. W. Bennett Bryson & Co. Ltd.
P.O. Box 162
Friars Hill Road
St. Johns
Antigua.
Tel: +1 (268) 480-1200
Fax: +1 (268) 462-0320

Contacts:

Brysons Insurance Agency
Tel: (268) 480-1220
Fax: (268) 462-5538
Email: office@brysonsinsurance.com

Brysons Insurance Agency - Falmouth Office
Tel: 1-268-480-1270
Fax: 1-268-480-1271

Brysons Shipping
Tel: (268) 480-1240
Fax: (268) 462-0170
Email: bryship@brysonsshipping.com

+1 (268) 480 1220

Opening hours:
Mon-Thu - 8:00am - 5:00pm
Friday - 8:00AM – 4:00PM

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