Brysons prides itself on delivering fast, efficient and reliable services to its customers and non-related parties. We instruct our staff to be helpful to both internal and external customers. It is with the expectation of reliability from our customers that we consider it absolutely necessary to have a Complaints Policy to ensure accountability, consistency and swift resolution of issues that affect our customers on occasion. Additionally, by determining the cause, we can aspire to reduce complaints to a minimum.
We will treat each complainant with tact, courtesy and fairness at all times. In addition, we will maintain confidentiality and would not victimize or harass anyone who has made a complaint.
Brysons recognizes the right to protect its customers and to continually improve the quality of its products and services. We encourage an organizational culture that welcomes complaints as an opportunity to improve upon our products and services.
Mr. Patrick Ryan
Chief Executive Officer
Geo. W. Bennett Bryson & Co. Ltd.
Friars Hill Road
St John’s, Antigua.
Tel: 1(268)480-1296 / 1(268)480-1220